Q: What kinds of service do you do?
A: We perform all kinds of services related to computers, networks, entertainment centers, video game consoles and PC’s. The most common services we perform are Virus/Spyware Removals, Data Retrieval, Home Network and DSL setups, and Custom PC Builds. For a more complete list please check our service or prices pages.
Q: How much does it cost for you to come look at my problem?
A: Nothing! Our on-site evaluations are completely free with no obligation. We will come to your home or place of business and give you a quotation upfront before we start working. Not until we are finished working and your problem has been solved to your satisfaction do we take payment.
Q: What kind of payment do you take?
A: We take cash, check, or credit card through Paypal and Google Checkout.
Q: Do you need to take my computer away to work on it?
A: In most cases no. We can complete our work in the convenience your own home or office while you watch or wait. In some cases, like with a data retrieval or if you have a particularly stubborn virus, we will need to take your computer to our office where we have more powerful tools and equipment to work with.
Q: Can I drop my computer off with you and pick it up at a later date?
A: Absolutely! We can also arrange to have your system picked up if you would prefer to save gas.
Q: Will you set up email, Paypal, Ebay, or other types of accounts?
A: Sure! We have a great deal of experience setting up various accounts like ATT DSL, Skype or MagicJack phone service, Outlook or Windows Live Mail programs, or even things like Xbox Live!
Q: How do you compare to other local or national services?
A: We are a small local business with 8 years of industry experience. We know that a happy customer makes us a happy business, and we make it our job to make your day better. We deal fairly with our customers by having no minimum charge and giving completely free evaluations. Our rates are competitively low, but our service and customer support is far superior. We make it our business to get your issue solved without headaches or an empty wallet.
Q: What do you do to keep me virus free after cleaning my system?
A: We provide a full security suite for each system we disinfect which includes an Antivirus, three Antispyware utilities, and a system tune up program. We will demonstrate regular maintenance steps you can take to keep your system clean as well as educate you on threats and vulnerabilities.
Q: What kind of guarantee do you have on your service?
A: For most services we offer we have a two week free support policy, which means that if you experience any issues related to the work performed within two weeks of the completion of your service call, we will do everything necessary to get you back up and running in a timely fashion. We also have a two week return policy for parts and equipment, but may need to charge a 15% restocking fee depending on the item in question.