We here at The Neighborhood Nerd would like to extend an invitation to all the people who are becoming our business family to connect with us through our newly founded social network.

You can find us on:

Myspace
Facebook
LinkdIn
Twitter (@nbrhoodnerd)
Yelp
Merchant Circle
Yahoo
MyCity

And a great many more!

We would greatly appreciate connecting with you, and would very much welcome any comments or reviews!

Here is the letter we’ve received from them:

BFG Technologies, Inc. is winding down and liquidating its business. Unfortunately our
major supplier would not support our business. As a result we are cancelling your RMA
without being able to repair your product. We apologize for the inconvenience.

Several things can be major factors in your computer’s security:

• Anti-Virus/Anti-Malware software
  • Use of both Anti-Virus and Anti-Spyware
  • Update regularly
  • Scan regularly
• Computer Usage
  • Visiting adult or pirate websites
  • Using music download software (Limewire)
  • Play online gambling games (Party Poker)
  • Play “free” online games (Gamevance)
• Computer’s specifications
  • Memory and Processor
  • Operating System
  • Number of installed programs

There are a number of broad categories to avoid when surfing websites. Avoiding these things will help greatly reduce you chances of getting infected.

• Myspace: The main website is mostly clean, but any of the ads on the top or sides will have many different infections. Zwinky and the cursors and smileys specifically have some really nasty ones.
• Party Poker: And other gambling sites like it are stuffed full of spyware
• Pirate websites: places that support the downloading of illegal software generally don’t care about the law or what damage they do. Not many of these sites have viruses built into them, but it’s a large enough percentage to give note

Switching your browser from Internet Explorer to Mozilla Firefox or Google Chrome can also avoid many security vulnerabilities

Remote Support Technical Help is free for the first 30 days after purchase of one of the above listed services, after which customer’s may pay monthly for on-demand Remote Support or Pay-Per-Use. See here for pricing!

Thanks for helping make The Neighborhood Nerd a better company!

Using a service called TeamViewer we will be able to give direct support to any previous customer over the internet. All you as a customer need to do is click on our new Remote Support icon in your Nerd’s Security Suite folder and watch as we take care of your issues right then and there! Only requirement is to have an active broadband connection (No administrative privileges required). This means that if you nee a follow up to a call we can help you out within minutes instead of waiting for us to reschedule a call for you!

Starting next month we will be offering remote support to our customers who have had our security suite installed. Customers who have purchased a TuneUp service package will receive 30 days free of online support as a promo. After 30 days you may purchase a monthly remote assistance service package, or pay-per-instance. Please call us for details!

1. Attach any USB drives you know to be infected to the system you plan to disinfect.
2. Enable viewing of hidden files and folders
3. Delete ONLY the autorun.inf from each infected drive
4. If running WindowsXP or a 32bit version of Vista or Win7, run Combofix
   1. If running a 64bit operating system, navigate to C:\Users\%username%\AppData\Roaming\Microsoft\
   2. Under this directory you will find a copy of csrss.exe. You will need to use ProcXP64 to kill the process before deleting the file.
5. After the csrss.exe has been cleaned from the computer, you can now safely delete the copies on the USB drives without them returning

There is a very simple and easy way to tell if this virus is on your system. The newest versions copy themselves to thumbdrives in the form of two hidden files: autorun.inf & csrss.exe which you will find on the root of any attached device including iPods. The other place the virus will hide is in %systemroot%\Users\%username%\Application Data\Temp\

As far as we can etll so far it only installs a single fraudulent csrss.exe file to that one location and to any attached removable media. Its very hard to tell if it is active on your system without looking for those files specifically as t does not directly attack the computer.

***Also note that to find these files you will need to have “hide hidden files” in your folder options turned off.

A round of Combofix and cleaning off the files from your USB drives will fix the issue in most cases.

If you don’t already have an antispyware program to augment your security software, feel free to choose from this list of free and effective antispyware utilities.