We here at The Neighborhood Nerd are always on the lookout for new tools and software to do our job faster and better, and we think we found a major winner.
Using a service called TeamViewer we will be able to give direct support to any previous customer over the internet. All you as a customer need to do is click on our new Remote Support icon in your Nerd’s Security Suite folder and watch as we take care of your issues right then and there! Only requirement is to have an active broadband connection (No administrative privileges required). This means that if you nee a follow up to a call we can help you out within minutes instead of waiting for us to reschedule a call for you!
Starting next month we will be offering remote support to our customers who have had our security suite installed. Customers who have purchased a TuneUp service package will receive 30 days free of online support as a promo. After 30 days you may purchase a monthly remote assistance service package, or pay-per-instance. Please call us for details!